To lead with empathy isn’t a common leadership trait. in fact, empathy would probably score low on a list of “needed characteristics” of a strong leader. However, there is growing research in today’s business world that empathy is a vital factor in outstanding leadership and as a result, thriving and profitable businesses. Without an empathic work environment, employees tend to be disengaged, showing up to earn a paycheck in a transactional manner without passion and investment.
Seldom is a leader truly not empathetic—but an over-managed system reduces a leader’s ability to lead. Leaders in an over-managed business can feel less empowered to use their gifts or create a more equitable environment. The management system, defined by the culture, environment, and policies, can cause empathetic people to behave in unempathetic ways.
Empathy doesn’t just affect the employees but can emotionally impact the customers they serve.
To lead with empathy is characterized by several principles that shift a leader and work environment. Belinda Parmar is a researcher and founder of The Empathy Business. She works with major corporations to analyze their current empathy factor giving practical suggestions on increasing empathy within the company.
The truth is, small changes within a large company can have a considerable impact. Empathy, when practiced and implemented, can transform the workplace from the inside out and causes a ripple effect in employee engagement and performance.
Empathy is a subset of authenticity, compassion, being real, transparent, and human. Outstanding leadership depends on it! For three decades, I’ve been helping people become better leaders to elevate organizational performance. Please get in touch with me at Tom Flick Communications to learn more.